Privacy Policy

This Privacy Policy describes how MophaneSoft (operating at MophaneSoft.com, located at Plot 3944 Minestone, Francistown, Botswana) handles personal information collected through this website. It is written in plain language so you can understand exactly what happens to your data.

Botswana's Data Protection Act, 2018 (Cap. 65:05) governs how organisations collect and process personal information. MophaneSoft operates in compliance with this Act and with applicable international data protection standards where relevant.

What information we collect

When you use the contact form on this website, you provide your name, email address, phone number, and a message. This information is submitted directly to our email address and is not stored in a database on our servers.

When you visit this website, certain technical information is collected automatically through cookies and similar technologies. This includes your IP address, browser type, pages visited, and approximate location. This is described in more detail in our Cookie Policy.

We do not collect sensitive personal information such as identity numbers, financial details, or health information through this website.

How we use your information

Information submitted through the contact form is used solely to respond to your enquiry. We do not add you to marketing lists, sell your data, or share it with third parties without your explicit consent, except where required by law.

Technical data collected through cookies may be used to understand how visitors use the website, to improve its performance, and where you have consented, to show relevant advertising through platforms such as Google Ads. You can control cookie preferences through the cookie consent tool on this website.

Legal basis for processing

Under the Data Protection Act, 2018, we process your personal information on the following grounds:

Consent — where you have actively submitted a contact form or accepted non-essential cookies.

Legitimate interests — for basic website analytics that help us maintain and improve the site, where those interests do not override your rights.

Legal obligation — where we are required by Botswana law to retain or disclose information.

Who we share data with

We do not sell personal data. We may share data with the following categories of service providers who assist in operating this website:

Web hosting and technical infrastructure providers. Analytics platforms, where you have consented to analytics cookies. Email service providers used to receive and manage contact form submissions.

All third-party providers are selected to meet reasonable data protection standards. Where a provider is located outside Botswana, we take steps to ensure adequate protection of your data in line with the Data Protection Act, 2018.

How long we keep your data

Contact form submissions received by email are retained for as long as necessary to manage the enquiry and for a reasonable period afterward for record-keeping purposes. Technical data collected through analytics is retained according to the retention settings of the analytics platform used.

Your rights

Under the Data Protection Act, 2018, you have the right to access personal information we hold about you, request correction of inaccurate information, request deletion of your information where there is no lawful reason to retain it, and object to processing in certain circumstances.

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable time and in accordance with the requirements of the Act.

Cookies

This website uses cookies. A full explanation of the cookies used, their purpose, and how to manage them is available in our Cookie Policy.

Children's privacy

This website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information through this website, contact us and we will take appropriate steps to remove it.

Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of this website after changes are posted constitutes acceptance of the updated policy.

Contact

For any questions about this Privacy Policy or how your data is handled, contact MophaneSoft at:

Email: [email protected]
Phone: +267 74 036 799
Address: Plot 3944 Minestone, Francistown, Botswana